Follow these simple steps to return or exchange your item(s):
1-Complete Return Form
If you wish to return or exchange any portion of your order, please complete the Return Form and include it with your return shipment.
Don't have a Return Form?
Please click here to download one.
Please click here to download one.
2-Authorize
Be sure to sign and date the Return Form. Exchanges will be processed as a new order.
* Your original form of payment will be refunded, and then charged for the replacement.
3-Repack Merchandise
Please make sure that the item(s) you wish to return, along with the Return Form are inculded with your return shipment.
4-Ship
Return your items to:
Service Consommateurs - Retours,
American Apparel
1550 Rue Metcalfe, Bureau 1550
Montréal (Québec) H3A 1X6
American Apparel
1550 Rue Metcalfe, Bureau 1550
Montréal (Québec) H3A 1X6
Our Policy
- American Apparel unconditionally guarantees all products purchased at full price from our Online Store for 45 days from the date of purchase.
- If you're not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it, and choose any item in another size or color. We will gladly replace any item that you're not completely happy with.
- Final sale and sale items excluded - please see limitation list.
Please note the following limitations:
- Items must be returned within 45 days of purchase.
- The following items are final sale, and cannot be returned:
- Swimwear
- Bodysuits
- Unitards
- Intimates
- Sale items
- California Select
- Vintage
- Cosmetic and Grooming products
- Some pieces by American Apparel are sold with intentional imperfections. If you are not sure if your item is intentionally imperfect, please contact customer service.
- Items that have been laundered or altered in any way, cannot be accepted for exchange or return.
- Items purchased from the American Apparel Online Store cannot be returned at any retail location. Items purchased from any retail store cannot be returned to the Online Store.
- Any item that was not purchased at full price cannot be returned. This includes both sale and promotional items.
Refunds
- You will be credited the amount you paid for the returned item(s), including taxes.
- The original shipping charge is not refunded.
- You are responsible for the return shipping.
Exchanges
- You will be credited the amount you paid for the returned item(s), including taxes.
- Exchanges are processed as a new order. Your original form of payment will be refunded, and then charged for the replacement.
- You are responsible for the return shipping.