Customer Service
  • Free Shipping
    All orders over $75
  • Up to 15% Off
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  • Need Assistance?
    1-866-446-0963
    Local 514-939-0245
    8am - 6pm PT, Mon - Fri
Shipping Options
Delivery Time
Orders ship from Monday to Friday from our warehouse in Los Angeles. Orders placed on holidays or weekends will begin processing the next business day. If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks.
Order Placed
Order Ships
Order Delivered
Processing Time
The time to prepare
your order for shipping.
Transit Time
The time to deliver your
order after it ships.
Check out the FAQ section for helpful answers to commonly asked questions.
Get Status for Your Order
Wondering when your stuff is going to arrive? Enter the e-mail address you provided with your order and the order number from your confirmation e-mail.
Canadian Shipping Options
Shipping services available for provinces and territories of Canada.
Processing Transit Order Under $75 Order Over $75
Standard
2-3 days 4-8 days $8 Free
  • American Apparel is not responsible for compensating customers due to shipping carrier delays.
  • Processing and transit times are approximate.
  • Free shipping threshold is based on the price before tax is added (if applicable).
  • Transit times are approximate.
  • Duties (and taxes for customs) are included in the total price at checkout
  • Orders can be billed and shipped to separate addresses, as long as they are within the same country.